Where is my board?

Every board is made to order, engraved after you buy, and out of the door in 3 days or less. Enter your order number and the email you used, and this will tell you exactly where yours has got to.

My tracking number has not updated

The first scan can take a few hours after a label is printed, and longer over a weekend. If it has not moved in two working days, reply to your order email and we will chase it.

Can I change the engraving after ordering?

Until it goes on the laser, yes, for any reason. Reply to your confirmation email. Once it is burned it is permanent — that is rather the point.

I cannot find my order number

It is the eight characters at the top of your confirmation email. If the email has gone, reply to any message from us or write to northburngoods@gmail.com with the name on the order.